Payment

All payments are due upon completion of an order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.

We accept all major credit cards including Visa, MasterCard and American Express.  At this time, gift cards are not able to be accepted for purchase on Pleasure Delivered and are only accepted at the venue for salon experiences. If you are looking to gift for online shopping, or have a gift card and want to use it in our shop, please email us at [email protected] and we will do our best to accommodate your needs.

Cancellation

An order may be cancelled up until work commences or payment has been processed, whichever is earliest. The buyer is responsible for the payment on all orders cancelled after commencement or payment.

Complaints

Any complaints about items or the seller should be submitted to our sales team. Please email: [email protected]. We will do our absolute best to find an acceptable remedy to any situation that may arise. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

Refunds

Refunds are subject to our refund policy which can be found on our website.  Refunds are processed to the card on file. If you do not see your refund processed after we have approved, inspected and granted a refund, this could be because the original authorized post on your credit card has simply been removed, voided, or the refund has yet to be authorized by your credit card company. This process can take between 5 to 10 business days depending on your credit card company.