Pleasure Delivered Returns
Online purchases made on the Pleasure Delivered site can be returned to either of our Toronto locations in exchange for a gift card / salon credit, only. Online purchases can also be returned by mail to the original method of payment. For a full refund less shipping costs, refunds must be return mailed within 7 days of the delivery date, by a proven stamp date.
- Any returned item must be in its original packaging, unused, undamaged.
- Majesty’s Pleasure reserves the right to refuse or adjust a refund.
- All shipping costs are solely the responsibility of the customer and are not subject to refund. Return shipping must be covered by the customer.
- All hairbrushes, make-up brushed, body brushes and facial tools as well as make-up are final sale.
Returning Items In The Mail
If you wish to return an item, please reach out to us at orders@majestyspleasure.com you’re your original order number as well as a description as to the reason you are returning the item. Please understand these emails are reviewed MON-FRI, 9AM to 5PM. Should your order be approved we will provide you a confirmation by email and also provide you detailed return instructions. The regular process for returning items in the mail are as follows:
- You receive a confirmation email from us (please note this is not a final approval for refund as we have yet to inspect the item).
- You ship your item to our offices at 101 Yorkville Ave, Suite 202, Toronto, M5R1C1
- We inspect your items and either approve, adjust or deny the refund. We will send you an email detailing our decision.
- If we approve your refund we will use the card on file used for the original purchase.
- Please note if the items in question were a gift, we will review the origal purchase and allow for an exchange of items or a digital gift card to our locations.
- It is important that all items are in the original packaging, unopened.
- If you plan to return the item at one of our Toronto location, please either bring valid photo I.D with the original method of payment, or if the items in question were a gift, you can bring the items in after arranging to do so with our Pleasure Delivered team, be emailing them at orders@majestyspleasure.com
We're Here to Help
Please if you have any other questions regarding our policy or items you may have received that were damaged, contact our customer care team via our Contact Us page, or send us an email at orders@majestyspleasure.com. Please note our salon locations DO NOT have any information to assist you with online orders, you must reach or orders team.
